Shipping & Return Policy Welcome to Racemode Kuwait. We are committed to providing you with high-quality performance parts and exceptional service. Please review our shipping and return policies below, which are governed by the consumer protection laws of the State of Kuwait. Shipping Policy We are partnered with DHL for international shipping and with approved local delivery service providers within the state of Kuwait for local delivery services, ensuring your orders are delivered securely and efficiently. Order Processing Orders are processed and dispatched within one to two business days (excluding weekends and public holidays in Kuwait). If we are experiencing a high volume of orders or if a part requires special handling, shipments may be delayed. We will communicate any significant delays via email or phone. Local Delivery (Within Kuwait) Approved local delivery service providers within the state of Kuwait. Estimated delivery time is typically one to three business days after dispatch. Delivery charges for orders below 25 KD are calculated based on the delivery area. International Shipping We offer worldwide shipping via DHL Express. Estimated delivery times vary by destination and will be displayed at checkout. Customs, Duties, and Taxes: Racemode Kuwait is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs duties, etc.) are the sole responsibility of the customer. Shipment Tracking Once your order ships, you will receive a Shipping Confirmation email containing your DHL tracking number(s). The tracking link will be active within 24 hours. 2. Return & Exchange Policy In accordance with the Kuwait Ministry of Commerce and Industry (MOCI) regulations, we offer a straightforward return and exchange process to ensure your satisfaction. Standard Returns & Exchanges You have the right to return or exchange a product within fourteen (14) business days from the date of purchase or delivery, provided the following conditions are met: The item must be unused, uninstalled, and in the exact same condition that you received it. The item must be in its original, undamaged packaging with all tags, manuals, and accessories included. You must present the original receipt or proof of purchase. Defective or Damaged Goods If you receive a product that is defective, damaged during transit, or does not match the description provided on our website, you are entitled to a full refund or an immediate replacement within the fourteen - business day window. Racemode Kuwait will cover all return shipping costs via DHL for defective or incorrect items. Exceptions / Non-Returnable Items Due to the nature of automotive performance parts, the following items cannot be returned or exchanged unless they are proven defective from the manufacturer: Electrical components and wiring harnesses, sensors. Custom-made, personalized, or special-order items. Items purchased on clearance or final sale. Any part that has been installed, used, or shows signs of petroleum substances, automotive fluids, or oil residue is non-returnable and non-exchangeable. How to Initiate a Return Contact Us: Email our support team at info@racemodekw.com or call us at +96594046606 with your order number and the reason for the return. Approval: Once approved, we will provide you with a Return Merchandise Authorization (RMA) and instructions on how to prepare your package. Shipping: Pack the item securely. For non-defective returns, the customer is responsible for paying the DHL return shipping costs. We highly recommend ensuring the package, as we cannot guarantee that we will receive your returned item. Refunds Once your return is received and inspected by our technical team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within five to fourteen business days, depending on your bank's processing times. Original shipping and delivery charges are non-refundable. Contact Information If you have any questions about our Shipping and Return Policy, please contact us: Email: info@racemodekw.com Phone: +96594096606 Location: Al-Sawaber Tower 5, Floor 11 Office 3 Khaled Ibn Al-Waleed St. Kuwait City, Kuwait
